FAQs

If you still can’t find what you’re looking for below, we’ll eat our hats. So, if you need to let us know we need to eat our hats and that you can’t find the answer you need below, contact hello@offtherails.studio

 

The Studio

  • Off The Rails by name and by nature. Oh and we’re literally under the station…

  • We’re, very conveniantely, a ten second walk from the Grant Road exit of Clapham Junction station. Come out, turn right, and we’re the first arch you come to. You can’t miss us!

  • First of all, yourself. That would be a good start. Plus, your workout gear suitable for your chosen session. If you’re doing a dance class that requires specific footwear (i.e. ballet shoes, heels etc) please bring them too.

  • Yes, we do. We have unisex cubicle changing.

  • We don’t yet, but will do shortly…

  • We’re constantly keeping up to date with all the COVID-19 requirements and guidelines. However, even when restrictions aren’t in place, we suggest that you sanitise regularly in the studio and please don’t come into the studio if you test positive or feel unwell.

  • Yes, of course. Pop us an email to hello@offtherails.studio with all the details of your hire enquiry; why you’d like to hire, name, date, time etc. A member of the OTR will get back to you ASAP.

  • We LOVE hearing from enthusiastic fresh talent. Please send your CV and a bit about yourself to hello@offtherails.studio.

  • Unfortunately we don’t have any on-site parking, but parking nearby the studio is usually available.

 

The Sessions

  • We have a 12-hour cancellation window at the studio for all our classes and workshops.

    If you wish to cancel and do so within the 12-hour window, your session will be re-credited back into your account.

    If you cancel less than 12-hours prior to the class you will not be refunded for the booking. Please see our T&Cs for more details.

    If you late cancel and are on our OTR MAX contract, you will be charged an additional £5 to your account.

  • Please arrive no more than five minutes before your session is due to start. We’ll get you signed in at reception and then you’re good to go. If you’re late, you will not be permitted into the class…more on that next!

  • You’d better get running and make sure you’re no more than 5minutes late. Unfortunately if you’re 5minutes later or more, you won’t be admitted into the class. It’s not fair on the other class-goers and is a disruption to the teacher and flow of the session. You snooze, you lose.

  • You will lose the session if you don’t show up…tough love!

    If you no show and are on our OTR MAX contract, you will be charged an additional £5 to your account…still tough love!

  • All our classes are all levels, so everyone and anyone is welcome. We give different levels and options in some of the classes, so you can push more (or less). We’d say that a bit of dance experience for the dance classes helps, but it’s not essential. We’re all here to have fun and it’s the taking part that counts…oh, and the insta pics…but mainly the taking part.

  • All sessions are £12 and booked online in advance, on our website.

    We also offer a range of packages, which make your visits cheaper in the long run, if you’re looking to continue coming. You can check out all the pricing option here.

  • We offer single sessions, packages and memberships. They are all available to buy through our website.

  • All our online bookable sessions are group sessions. We have five main genres; Dance, Fitness, Strength, Stretch and Yoga. Each session varies between 45mins-1hour.

  • Yes, yes, we do - bring your mum, your pals, your colleagues, the whole squad. We offer 1:1’s, private parties, group hire, corporate events…you name it, we can do it! Get in touch at hello@offtherails.studio with your ideas and we’ll see what we can put together.

  • You’ll need to email us at hello@offtherails.studio at least 48 hours before your contract renews. So, maybe pop that date in your calendar as a reminder.

  • If you’re looking to do ALL three classes at one Super Sunday event, then this pack is for you! It works out as £9 a class rather than £12…HURRAH! The pack can ONLY be used at a) a Super Sunday and b) a single event (cannot be carried over to various Super Sunday dates). Basically huns, only buy it if you’re in for the Super Sunday TRIPLE!

  • ‘Fraid not. All our sessions, packages and memberships are non-refundable.

  • Firstly, congratulations! Secondly, we’d always advise you check with your doctor and ensure they’re happy for you to attend. It’s then your choice and if you do go, you must tell the instructor at the beginning of each session.

  • You’ll leave feeling a million dollars, a spring in your step like you’ve just stepped out the salon fresh from a trim, a smile like a cheshire cat, on the phone to your bestie with the words ‘OMG boo, I’ve found heaven’. Yeah a bit like that…

  • In short, yes, but it’s important you take it at your own pace. You know your body better than anyone and if something doesn’t feel right you should let the instructor know immediately.